Welcome to CT Produce
Delivery to Sacramento, CA
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Quick Order Page
English
  • Vietnamese
Quick Order Page
English
  • Vietnamese

Shipping Policy

1. Estimated Delivery Time

  • Delivery Area: United States.
  • Delivery Time: Based on the delivery schedule of the nearest warehouse, as confirmed by both parties.
  • Schedule Updates: CT Produce will send delivery schedule updates for each state to agents via email.
  • Delivery Method: Delivery to the provided address, or pickup at the warehouse by agents.

2. Shipping Fees

Shipping fees are calculated based on the weight of the products and the delivery distance. To check the shipping fee for your order, please contact our hotline at +1 (206) 669-7848 (Ms. Thu Doan).

3. Order Cancellation

We make every effort to process all orders within 24 hours of placement. Orders can only be canceled at least one day before the scheduled delivery or pickup date. Once the warehouse has completed order preparation, cancellations will not be accepted.

To cancel an order, please notify us through:

4. Order Confirmation

  • Phone Confirmation: Used only for orders with incomplete delivery information, or when the customer requests this option.
  • Email Confirmation: Used for all orders with complete delivery information.
  • Note: Confirmation emails may be delivered to your Junk or Spam folder. If you do not receive a confirmation email, please search your mailbox for "[email protected]".

Orders will be automatically canceled if CT Produce staff cannot contact the customer to confirm the order information.

5. Responsibility of the Merchant and Logistics Service Providers for Shipping Documents

The logistics service provider is responsible for providing proof of receipt and delivery (photos and the recipient's signature) to both the buyer and the seller upon request.