Return & Exchange Policy

This Return and Exchange Policy ("Policy") outlines the process for returning and exchanging goods purchased from C&T Produce Wholesale, doing business as CT Produce ("CT Produce," "Company," "we," "our," or "us"). The purpose of this Policy is to protect customer rights and provide peace of mind when shopping with us.

Conditions for Returns and Exchanges

Customers may return or exchange products in the following cases:

• Defective Products: Products with defects or damage, or that do not match the descriptions on the Company's website.
• Incorrect Products Delivered: Products that differ from the ordered items in type, model, or size.
• Damage During Shipping: Products damaged or broken during the Company's shipping process.

Return and Exchange Process

To return or exchange products, customers must follow these steps:

1. Contact the Company Immediately: Customers should contact CT Produce by phone, email, or online chat to notify us of their request to return or exchange a product.
2. Provide Information: Customers must provide the Company with information about the product, including the purchase invoice, the product to be returned or exchanged, and the reason for the return.
3. Ship the Product to the Company: Customers must send the product to the address provided by the Company. Customers are responsible for return shipping costs.
4. Inspection and Confirmation: Upon receiving the returned product, the Company will inspect it and confirm the result with the customer.
5. Product Exchange or Refund: If the product meets the return conditions, the Company will either exchange it for a new product or issue a refund to the original payment method.

Notes

• Returned products must be intact, with original tags, labels, and packaging.
• Returned products must not have been used, repaired, or disassembled.
• The Company will not accept returns or exchanges after the applicable return period.
• Decisions regarding returns and exchanges are at the sole discretion of the Company.

Contact Information

If you have any questions about this Return and Exchange Policy, please contact us at:

• Phone: +1 (206) 669-7848
• Email: [email protected]
• Website: https://ctproduce.us