Return & Exchange Policy
Purpose
This Return and Exchange Policy ("Policy") outlines the process for returning and exchanging goods purchased from CTWS Group ("Company," "we," "our," or "us"). The purpose of this Policy is to ensure customer rights and provide peace of mind when shopping with us.
Conditions for Returns and Exchanges
Customers can return or exchange products in the following cases:
- Defective Products: Products with technical defects, damage, or that do not match the descriptions on the Company’s website.
- Incorrect Products Delivered: Products that are different from the ordered items in terms of type, model, or size.
- Damage During Shipping: Products damaged or broken during the Company’s shipping process.
Return and Exchange Process
To return or exchange products, customers must follow these steps:
- Contact the Company Immediately: Customers should contact CTWS Group via phone, email, or online chat to notify us of their request to return or exchange a product.
- Provide Information: Customers must provide the Company with information about the product, including the purchase invoice, the product to be returned or exchanged, and the reason for the return.
- Ship the Product to the Company: Customers must send the product to the address provided by the Company. Customers are responsible for return shipping costs.
- Inspection and Confirmation: Upon receiving the returned product, the Company will inspect it and confirm with the customer.
- Product Exchange or Refund: If the product meets the return conditions, the Company will either exchange it for a new product or issue a refund using the original payment method.
Notes
- Returned products must be intact with original tags, labels, and packaging.
- Returned products must not have been used, repaired, or disassembled.
- The Company will not accept returns or exchanges after the return period specified in this Policy.
- Decisions regarding returns and exchanges are at the sole discretion of the Company.
Contact Information
If you have any questions about this Return and Exchange Policy, please contact us at:
- Phone: +1 206 669 7848
- Email: info@ctwsgroup.com
- Website: https://ctwsgroup.com/
